In This Article
Lily Ann Cabinets shows up everywhere when you search for kitchen cabinet deals. They have a large catalog, competitive per-cabinet pricing, and a recognizable brand with years of online presence. They also carry a significant volume of negative reviews — particularly around color consistency and freight delivery experience — which is likely what brought you to this page.
This post covers the most common Lily Ann complaints, explains what to look for in an alternative, and walks through the realistic options for Southern California homeowners. Room Squared is one of the alternatives listed here. We've tried to be accurate about who each option serves well and who it doesn't.
What Lily Ann Customers Complain About Most
Before comparing alternatives, it's worth understanding what the documented complaints actually are — because the right alternative depends on which problem you're trying to solve.
Color mismatches are the most consistently documented complaint pattern across public reviews. Cabinet doors and boxes can arrive in slightly different shades of white or off-white — a visible mismatch that becomes apparent once the kitchen is assembled and can't be corrected without refinishing or replacing components.
Freight damage appears across multiple review platforms. Kitchen cabinet components are heavy and dimensional, and shipping them coast-to-coast creates real risk. Corner damage, face frame dents, and scratched door surfaces appear often enough to be a known variable, not an outlier.
Replacement timelines compound the freight damage issue. When damage or mismatch occurs, resolution requires filing claims and waiting for replacement shipments — which can stall a renovation significantly. A contractor waiting on replacement parts is a contractor billing time.
Remote-only support is a recurring friction point in reviews, particularly when something goes wrong with a large, complex order that involves multiple components from different shipments.
"The core issues — color mismatches and freight damage — are structural features of the online-only, ship-to-you model, not isolated incidents."
What to Look for in an Alternative
Rather than just swapping one online cabinet retailer for another, consider what structural features created the problem in the first place:
- •Does it include countertops, hardware, and sink — or just cabinets? Sourcing from multiple suppliers reintroduces the color-matching problem. A pre-matched bundle eliminates it at the source.
- •Is pickup local or freight? For SoCal buyers, local pickup removes the primary source of damage complaints and gives you inspection before you take anything home.
- •Can you inspect before you leave? In-person inspection before leaving the warehouse is the most reliable damage prevention available.
- •Has the design been pre-coordinated? Color mismatch is fundamentally a coordination problem. A pre-matched bundle solves it upstream so it never becomes your problem mid-renovation.
- •What's the resolution process if something is wrong? Local companies are faster and easier to work with than remote-only retailers when issues arise.
Alternatives Worth Considering
Room Squared — Anaheim, CA
Best for: SoCal homeowners who want a pre-matched bundle with local pickup and all-in transparent pricing.
Room Squared offers pre-curated kitchen packages — cabinets, quartz countertops, hardware, sink, and faucet — all selected and matched as a complete set. Six designs, starting at $3,199 for a standard 10×10 kitchen. Pickup only in Anaheim, CA.
How it addresses the Lily Ann problem directly: The pre-matched design eliminates color mismatch risk — every component in the set has been selected and tested for visual compatibility. Local pickup in Anaheim eliminates freight damage. All five components bundled means no separate countertop or hardware sourcing.
Limitations: Materials only (no installation). Six fixed designs — if none match your vision, this isn't the right fit. Pickup-only, no delivery.
RTA Cabinet Store
Best for: Buyers who want a large online cabinet catalog and are comfortable sourcing countertops and hardware separately.
RTA Cabinet Store carries a wide selection of ready-to-assemble cabinets across styles and finishes, with national shipping and competitive per-cabinet pricing.
What to know: It's still an online-only, freight-shipped model — which is structurally similar to Lily Ann in the dimensions that generate the most complaints. Countertops, hardware, and sink are not bundled.
Home Depot Kitchen Design
Best for: Buyers who want in-person support and access to a broad product range under one roof.
Home Depot offers in-store kitchen design service, cabinet options (stock and semi-custom), and access to countertops and hardware at the same location. Local stores mean in-person inspection before purchase.
What to know: The design service adds cost and timeline. It's not a packaged, pre-matched system — you're still making many individual component decisions, and the coordination work falls to you or a designer.
Local Cabinet Showrooms (Southern California)
Best for: Buyers who want in-person selection, semi-custom options, and a local business relationship — and have the budget for it.
Local cabinet showrooms in the OC and LA area offer direct relationships, the ability to see and touch materials, and semi-custom cabinet options. The tradeoff: typically higher price points ($10,000–$40,000+ for full kitchen materials and design) and longer timelines than in-stock package options.
Room Squared: Pre-Matched Packages, Local Pickup
Cabinets, quartz countertops, hardware, sink, and faucet — starting at $3,199. Local pickup in Anaheim, CA.
See Lily Ann Alternatives →Which Option Is Right for You?
A simple decision framework:
- •Frustrated with color mismatch and freight damage → look for local pickup combined with pre-matched bundles (Room Squared, local showrooms)
- •Want maximum cabinet selection flexibility → RTA Cabinet Store, Home Depot, or a local showroom
- •Want completely hands-off from design through installation → a local full-service cabinet company or kitchen design firm (budget accordingly — typically $15,000+)
- •Need a complete 10×10 materials package with all-in pricing and local pickup → Room Squared
"The alternatives that solve the core Lily Ann problems — color mismatch and freight damage — tend to involve local pickup, pre-matched coordination, or both."